Lưu ý: Hình bìa chỉ mang tính minh họa — không phải ảnh sách thực tế. Nội dung và bản quyền sách được đảm bảo chính hãng từ nhà xuất bản. Chợ Sách chỉ cam kết sách do người bán cung cấp là sách chính hãng; khiếu nại về bìa khác hình minh họa sẽ được xem xét từng trường hợp.
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
Tác giả: Erdogan Koc
NXB: CAB International
Chi tiết sản phẩm
- #9,993,950 in Books
- #2,932 in Sports & Entertainment Industry
- #7,712 in Hospitality, Travel & Tourism
- #80,609 in Business & Finance
Về tác giả — Erdogan Koc
Follow authors to get new release updates, plus improved recommendations.
Đánh giá từ chuyên gia
About the AuthorErdogan Koc is Professor at Bandirma Onyedi Eylul University, Turkey.
Mô tả nội dung sách Service Failures and Recovery in Tourism and Hospitality: A Practical Manual - Erdogan Koc
Thông tin sách: Service Failures and Recovery in Tourism and Hospitality: A Practical Manual (Kindle, 244 trang) – CAB International, 2017. Ngôn ngữ: Tiếng Anh.
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services.Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff.This book is enhanced with supplementary resources including customizable lecture slides.Giá bán
Liên hệ
Đánh giá sản phẩm
Khách hàng cũng mua
0Sách cùng tác giả Erdogan Koc
Xem tất cả →
Sách cùng thể loại
Xem tất cả →
-7%Sách The 4-Hour Work Week : Escape The 9-5, Live Anywhere And Join The New Rich
Timothy Ferriss
696.000 ₫
749.000 ₫
-3%Sách The Personal MBA: A World-Class Business Education In A Single Volume - Paperback
551.000 ₫
568.000 ₫
-5%Sách How Will You Measure Your Life?
540.000 ₫
568.000 ₫
-5%Sách The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials)
443.600 ₫
467.000 ₫
-3%Sách How Successful People Lead: Taking Your Influence To The Next Level (Hardcover)
453.000 ₫
467.000 ₫
0Sách tiếng Anh - Outliers - The Story Of Success
492.750 ₫
0Sách Dombey And Son
156.000 ₫
0The Negotiation Challenge: How to Win Negotiation Competitions
Remigiusz Smolinski, James B. Downs
Liên hệ
0
0Rechtshandbuch Facility Management (German Edition)
Eike N. Najork, Tobias Gabriel, Markus J. Goetzmann, Regina Lamm, Nils Mrazek
1.354.000 ₫
0Advanced Introduction to Tourism Economics (Elgar Advanced Introductions series)
David W. Marcouiller
4.666.000 ₫
0WADA, the World Anti-Doping Agency (Routledge Research in Sport and Corruption)
Daniel Read, James Skinner, Daniel Lock, Aaron C.T. Smith
Liên hệ
0
0Value and Unequal Exchange in International Trade: The Geography of Global Capitalist Exploitation (Routledge Frontiers of Political Economy)
Andrea Ricci
6.555.000 ₫